Privacy Policy

Last updated: April 20, 2025

AJP Industrial Supplies knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our Privacy Policy. By visiting AJP Industrial Supplies, or using our website and services through ajp.com.au, you are accepting the practices described in this Privacy Policy.

We may update this Privacy Policy from time to time, including to reflect changes in our operations or comply with legal obligations. When changes are made, we will update the "Last updated" date above. We recommend checking this page regularly to remain informed.

What Personal Information Does AJP Collect?

The information we learn from customers helps us personalise and continually improve your experience. We collect and store personal information you provide directly to us when you create an account, place an order, or contact us. This may include your name, email address, billing and shipping addresses, phone number, payment details, and other account or order information. You can choose not to provide certain details, but this may limit your ability to use certain services.

We also collect automatic information when you use our site. This includes technical data such as your IP address, browser type, device information, and pages visited. Like many websites, we use “cookies” and similar technologies to recognise your browser and improve your shopping experience. Cookies allow features like automatic login and stored shopping carts. You can control cookie settings via your browser, but disabling them may impact site functionality. Learn more about Shopify's cookie usage at Shopify Cookie Policy.

E-mail Communications

To help us make emails more relevant, we may receive a confirmation when you open email from AJP Industrial Supplies if your device supports this. If you prefer not to receive promotional messages, you can unsubscribe using the link in our emails. We may still send important transactional messages regarding your account or purchases.

How We Use Your Information

We use the information you provide for fulfilling orders, processing payments, providing customer support, communicating with you, customising your experience, and improving our store. We also use your personal information to send marketing communications (if opted-in), prevent fraud, and maintain account security. Your data may also be used to perform data analysis and improve our products and services.

Sharing Information

We are not in the business of selling your personal information. We only share it as necessary to provide services or comply with the law.

We may share personal information with:

• Shopify and other platforms that power our store.

• Payment processors to securely complete transactions.

• Fulfilment and shipping partners.

• Marketing partners who help us deliver promotions (only with your consent).

• Service providers who perform tasks on our behalf (e.g. IT services, data analysis).

• Legal authorities where required by law or to protect our rights, users, or the public.

In any instance where your data may be shared with a third party not listed above, you will be notified and given the opportunity to opt-out.

Protection of AJP Industrial Supplies and Others

We may release personal information when we believe it is necessary to comply with the law, enforce our Terms of Use, or protect AJP Industrial Supplies, our customers, or others. This includes exchanging information with other companies for fraud protection and risk management.

Your Choices and Rights

You can always choose not to provide personal information, though it may be required to make a purchase or use some features. You can access and update your information through your account page. In some regions, you may also have the legal right to access, correct, delete, or restrict use of your personal information. To exercise your rights, contact us using the details below. We will respond in accordance with applicable laws.

You can also manage your preferences for promotional emails at any time. Simply click “unsubscribe” at the bottom of any marketing email you receive from us.

Children

AJP Industrial Supplies does not sell products for purchase by children. If you are under 18, you may only use our site and services with the involvement of a parent or guardian. We do not knowingly collect personal data from children under 16 years of age. If you believe we have received data from a child, please contact us and we will delete it.

International Transfers

If you are located outside of Australia, your information may be transferred and processed in other countries, including countries that may not provide the same level of data protection. Where required, we use legal mechanisms such as Standard Contractual Clauses to ensure data protection during international transfers.

Conditions of Use, Notices, and Revisions

Your visit to AJP Industrial Supplies and any privacy dispute is subject to this policy and our Conditions of Use, including limitations on damages, dispute resolution, and application of Australian law. Our business may change, and so may our policies. We may email periodic reminders or updates unless you’ve opted out. Please check our website frequently for recent changes.

Contact Us

If you have any concern about privacy at AJP Industrial Supplies, would like to exercise your rights, or need further information, please contact us:

Email: sales@ajpind.com.au
Address: 23 Iridium Dr, Paget QLD 4740, Australia